Frequently Asked Questions
Discover our responses to some of the most frequently asked questions
What time is check-in?
Check-in is at 15:00.
What time is check-out?
Check-out is at 11:00.
What is your policy on children?
Child
Children from 2 to 12 stay with their parents in a family room, or any of our apartments (Apartment 1 room, apartment 2 rooms, Bastide apartment or family room). The price indicated includes children accommodation with their parents.
From 12, children
Do you allow pets?
Pets are allowed for an extra charge of 25 euros. Only one dog per room (8kg maximum).
Are the pets allowed in the restaurants?
Pets are not allowed at the restaurants and bars.
What is your policy on smoking?
Smoking is permitted at this hotel. The hotel rooms are all non-smoking.
Is parking free?
Parking at the hotel, non-covered, and non monitored is free.
Is Wifi included?
Do you have access to
As soon as you book a room, your package includes access to the indoor pool, the sauna, the whirlpool, the fitness center
Do you have access to the pools if you are clients at the restaurants?
The pools (indoor and outdoor) are only accessible to hotel clients.
Are baby cots available?
You can ask a baby cot in your room for free. Please ask it before arrival.
Is there a coffee machine in the room?
Suites are equipped with
How far is the nearest airport?
Toulon-Hyères is only 45
How far is the nearest beach?
Port d'Alon beach is only 5
Is there a transfer from airport to the hotel?
You can ask and book a transfer prior to arrival. There will be a cost, according to your route.
Are there disabled accessible rooms?
The hotel has 5 rooms accessible to disabled people. Please ask for it prior to arrival.
Can I choose my room?
The rooms are attributed upon availability, according to the room type you booked. It is not possible to choose a specific room number.
Where are the apartments?
The apartment
Where are the Bastides?
The Bastide rooms and apartments are located at the foot of the hotel, near the golf course. From the hotel, you need to walk outside to access them. A specific car park is available next to the Bastide.
Is the reception open 24h/24h?
The front desk is open all day long,
Is there a shuttle from the hotel to Bandol or Saint Cyr
There is no shuttle. The reception can book a transfer for you.